Returns & Exchanges
MotorcycleHelmetsandJackets.com guarantees your satisfaction! If for any reason you are unsatisfied with your purchase, you may return it for a refund or exchange it for another product. Exchange product shipping will be treated as if the transaction were a new sale and charged according to the option chosen and costs as stated.
If returned within 14 days of receipt of product, a credit will be issued back via the original payment method. Shipping costs are non-refundable. Product must be unused and packed in it’s original undamaged packaging for return or exchange to be accepted. Items not returned in their original undamaged packaging will result in refusal of return.
Helmets will be accepted for return or exchange only in the unfortunate occurrence of damages to the helmet sustained prior to customer receipt of same helmet. To avoid the necessity of return due to sizing, please be sure to consult the sizing charts available for customer use throughout the site.
Return postage due to merchandise being damaged prior to customer receipt, will be paid by MotorcycleHelmetsandJackets.com. In all other situations, return postage will be the responsibility of the purchaser.
Please send your return merchandise to:
2100 Doubleday Ave (Rt. 50)
Ballston Spa, NY 12020
You may contact our service department regarding the status of your return or exchange during the hours of 9:00 AM to 5:00 PM Eastern Standard Time Mon-Fri at: 1-855-HELMET-4U (435-6384)
We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx or delivery confirmation attached to USPS deliveries.
Shipping and Delivery
MotorcycleHelmetsandJackets.com ships via USPS. Options of delivery are shown during checkout. Most in stock orders will be shipped out the next business day. In the event that the product ordered is not locally stocked and the customer has requested a Priority or Expedited Shipping, the customer will be notified immediately. In the circumstance of merchandise on a back order or no longer available, the customer will be notified at time of dealer disclosure of said availability or back order. Delivery times will vary based on your selected shipping method.
All orders over $75 will be eligible for free ground shipping within the continental United States.
Expedited and Priority shipping available upon request and at additional cost.
Information Collection and Use
MotorcycleHelmetsandJackets.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. MotorcycleHelmetsandJackets.com may collect information from our users at several different points on our website.
In order to purchase merchandise from this website, a user may first be required to complete a registration form. During registration a user may be required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide more specific demographic information (such as industry and job title), and unique identifiers, but encouraged so we can provide a more personalized experience on our site.
We may request information from the user on any order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Any and all applicable taxes will be charged and collected at time of purchase.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may use outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except for the purpose of providing these products and/or services.
From time-to-time our site may request information from users via a survey. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, industry). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted to within our offices.
Notification of Changes
Hold Harmless Clause
MotorcycleHelmetsandJackets.com will be held harmless for any injury or damages incurred by the purchaser, as well as any third party user or non-user, of any equipment or apparel purchased from MotorcycleHelmetsandJackets.com, and occurring from the purchase, ownership, possession of, and/or use of said equipment or apparel.